ORDER
Can I change or cancel my order after payment?
Sometimes we can still make adjustments. Contact us as soon as possible via email, chat, WhatsApp, or social media so we can see what is possible.
How do I know if my order has been confirmed?
Once you have placed your order, you will receive a confirmation email with a track & trace link so you can track the shipment.
PAYMENTS
Which payment methods do you accept?
See the icons at the bottom of our website for an overview of available payment methods.
Are my payment details secure?
Yes, we use advanced security measures to protect your payment information. Payments are processed encrypted through reliable and certified payment providers.
SHIPPING & DELIVERY
What are the shipping costs?
We offer free shipping on all orders to Denmark over 199 DKK (otherwise 35 DKK). For international orders to Italy, Spain, and Greece, shipping is free over €20 (otherwise €5). For the United Kingdom and Australia, shipping is free over £20 and $20 respectively (otherwise £5/$5).
How long does the delivery take?
We process orders Monday to Friday.
Orders placed before 5:00 PM (GMT+1) are processed the same day or within 1-2 business days.
The shipping time is 5 to 7 business days.
The total delivery time is 6 - 9 business days.
RETURNS AND EXCHANGES
How do I return an item?
You can return or exchange an item through our return portal.
What is the return period?
You have 30 days to exchange or return an item.
CUSTOMER SERVICE & CONTACT
How can I contact your customer service?
You can reach us via:
Email: kundeservice@meelano.com
See our contact page for all options.
