Payment Policy
Last updated on: July 1, 2025
Below you will find information about the payment methods we accept and other relevant payment-related information.
Accepted payment methods
We accept the following payment methods for your convenience:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Visa
Secure transactions
Your security is our highest priority. All transactions are securely processed using industry-standard encryption to protect your personal information and payment data. We do not store your credit card information on our servers.
For more details on how we process your personal data, please refer to our Privacy Policy
Payment confirmation
Once your payment has been successfully processed, you will receive an order confirmation email. This email will include details of your purchase as well as confirmation that the payment has been received.
Failed or declined payments
If your payment is declined, please ensure that all provided information is correct, including your billing address and card details. If the problem persists, we recommend contacting your bank or card issuer.
Currency
Below you will find an overview of the currencies in which payments are processed on our website, divided by country:
| Country | Currency | Currency code | Symbol |
|---|---|---|---|
| Denmark | Danish kroner | DKK | kr. |
| Italy | Euro | EUR | € |
| Spain | Euro | EUR | € |
| Greece | Euro | EUR | € |
| France | Euro | EUR | € |
| Portugal | Euro | EUR | € |
| Slovakia | Euro | EUR | € |
| Romania | Romanian leu | RON | lei |
| Hungary | Hungarian forint | HUF | Ft |
| United Kingdom | British pounds | GBP | £ |
| Czech Republic | Czech koruna | CZK | Kč |
| USA | US dollars | USD | $ |
| Australia | Australian dollars | AUD | $ |
Payment issues
If you believe there is an issue with a charge, please contact us immediately at kundeservice@meelano.com to resolve the matter. We will work with you to quickly investigate and resolve any payment issues.
You can contact us via:
Customer service
If you have questions about our return policy, please contact us at kundeservice@meelano.com
We strive to respond to all inquiries within 24 hours on business days.
Company name: Meelano
(part of Ascendius Group)
Physical address:
Lemmingsvej 125 A
8361 Hasselager, Denmark
This is not a return or visiting address. For the return address, please contact our customer service.
Business registration number: OC454974
E-mail: kundeservice@meelano.com
Phone: +31616769134